Expert Customer Support for Your Benamic Promotional Campaigns
An in-house support team that deeply understands your promotion.
Qualified and experienced customer support agents.
Fast response times, meeting service level agreements always.
Fraud prevention measures in place to protect your business and customers.
Regular feedback and contact with you to ensure satisfaction.
Multilingual customer support for global reach.
2165+
Promotions launched
4.8M+
Claims processed
€754k
Saved in fraudulent claims
Promotion
Customer Care & Communication
Branded Email Notifications
Keep your customers up to date with timely notifications about the progress of their claims. With email notifications that are customised to your brand, you can deliver a cohesive experience for customers.
Customer Online Dashboard
Your customers will have access to the Benamic Customer Online Tracking System where they can easily track their support queries and as well as the status of their claim.
First-line Support for Promotion Queries
Our team of customer support agents provides resolutions to general promotion queries within 5 business days. If Benamic can't satisfactorily resolve a query directly, we consult you to help the customer.
Phone Support*
Our friendly and knowledgeable customer support team is also available to assist customers via phone. Phone support is only available in English between 9am and 5pm (GMT) Monday to Friday as standard, however hours can be extended as necessary.
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for Your Peace of Mind
Committed to Quality
- ISO 27001 Certification
- ISO 9001 Certification
- Stringent quality and security procedures and auditing
- Fully GDPR compliant
- In-house teams receiving regular training
- Systematic quality control checks
Promotions that Perform
Discover powerful promotional campaigns designed to meet client objectives.
Take Your Benamic Promotion to the Next Level
We have all the tools you need, as standard, to run a successful promotion but if you want to
take it one step further, explore our range of Promotion Enhancements.
Digital
Marketing
Branded
Prepaid Cards
Custom Design
& Development
Charity Donation
Integration
Promotion
Chatbots
Fixed-Fee
Promotions
Promotion Chatbot
With our new chatbot promotion enhancement your customers can enjoy an even better experience including fast, helpful service 24/7 for common promotional queries and on-demand checking their claim status.
Helpful Resources
Brand Trust: The Silent Force Behind Every Purchase Journey
Trust isn't just a feeling; it's the bedrock of authentic brand-consumer relationships. Explore the intricate journey from…
How The 2023 Rugby World Cup Offers Fresh Marketing Avenues for Brands
he 10th Men’s Rugby World Cup in France isn’t just a feast for sports enthusiasts. It's a golden stage for brands to shine…
Sport-Related Marketing Campaigns to Take Inspiration From in 2023 and 2024
67% of sports fans find brands more appealing if they sponsor sporting events, so there’s much incentive to involve your…
Promotional Campaigns Supported by First-Rate Customer Care
If you’re looking for a promotion backed by great customer care, look no further than Benamic. We have the experience to provide you with top-class promotion customer support services, and we’re committed to quality on all fronts.
Contact us today to learn more about how we can help you reach your promotional goals.
