Expert Customer Support for Your Benamic Promotional Campaigns
An in-house support team that deeply understands your promotion.
Qualified and experienced customer support agents.
Fast response times, meeting service level agreements always.
Fraud prevention measures in place to protect your business and customers.
Regular feedback and contact with you to ensure satisfaction.
Multilingual customer support for global reach.
3600+
Promotions launched
6M+
Claims processed
€1.1M
Saved in fraudulent claims
Promotion
Customer Care & Communication
Branded Email Notifications
Keep your customers up to date with timely notifications about the progress of their claims. With email notifications that are customised to your brand, you can deliver a cohesive experience for customers.
Customer Online Dashboard
Your customers will have access to the Benamic Customer Online Tracking System where they can easily track their support queries and as well as the status of their claim.
First-line Support for Promotion Queries
Our team of customer support agents provides resolutions to general promotion queries within 5 business days. If Benamic can't satisfactorily resolve a query directly, we consult you to help the customer.
Phone Support*
Our friendly and knowledgeable customer support team is also available to assist customers via phone. Phone support is only available in English between 9am and 5pm (GMT) Monday to Friday as standard, however hours can be extended as necessary.
Miele Perfect Pair Cashback Promotion
Learn how Miele’s 'Perfect Pair' campaign effectively met sales objectives and broadened brand perception. Against a…
Hisense UEFA Women’s EURO 2022 Cashback Promotion
Explore how Benamic's end-to-end promotion management expertise helped Hisense create a successful UEFA Women's EURO…
Panasonic Lumix G Voucher
Discover how Benamic harnessed its promotional management expertise to boost Panasonic's Lumix G80 camera launch across five…
for Your Peace of Mind
Committed to Quality
- ISO 27001 Certification
- ISO 9001 Certification
- Stringent quality and security procedures and auditing
- Fully GDPR compliant
- In-house teams receiving regular training
- Systematic quality control checks
Promotions that Perform
Discover powerful promotional campaigns designed to meet client objectives.
Take Your Benamic Promotion to the Next Level
We have all the tools you need, as standard, to run a successful promotion but if you want to
take it one step further, explore our range of Promotion Enhancements.
Fixed-Fee
Promotions
Digital
Marketing
Charity Donation
Integration
Custom Design
& Development
Promotion
Chatbots
Branded
Prepaid Cards
Promotion Chatbot
With our new chatbot promotion enhancement your customers can enjoy an even better experience including fast, helpful service 24/7 for common promotional queries and on-demand checking their claim status.
Helpful Resources
Localising Your Global Campaign to Truly Connect with Your Audience
Master global campaigns localisation to connect with your audiences worldwide. Learn from global brands' mishaps and…
Marketing Lessons from Award-Winning Music and Movies | Part 2
Learn valuable lessons from Avatar, The Lord of the Rings, and Spotify Wrapped to elevate your marketing campaigns and drive…
4 Marketing Lessons from Award-Winning Music and Movies | Part 1
Learn how award-winning music and movies can provide valuable insights to create effective marketing campaigns that connect…
Promotional Campaigns Supported by First-Rate Customer Care
If you’re looking for a promotion backed by great customer care, look no further than Benamic. We have the experience to provide you with top-class promotion customer support services, and we’re committed to quality on all fronts.
Contact us today to learn more about how we can help you reach your promotional goals.
